Privacy Policy

Effective Date: 01-09-2025

Raccoon Lodge Ventures LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with U.S. privacy laws, including applicable state regulations such as the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information when you use our app:

  • Personal Information: Name, email, phone number
  • Booking Information: Property reservations, stay history, preferences.
  • Technical Information: Device type, IP address, app usage, cookies.

2. How We Use Your Information

We use your information to:

  • Provide and manage property booking services.
  • Process booking confirmations.
  • Communicate with you about reservations, updates, or support.
  • Improve app performance and personalize user experience.
  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Property owners/hosts to confirm bookings.
  • Legal authorities if required by law or to protect user safety.

4. Your Privacy Rights

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have rights to:

  • Request access to your personal data.
  • Request deletion of your personal data.
  • Opt out of the sale or sharing of personal data.

To exercise these rights, please contact us at support@raccoonlodge.net

5. Data Retention

We retain your personal information as long as your account is active or as needed to provide services. After account deletion, we securely delete or anonymize data unless retention is required by law (e.g., tax, fraud prevention).

6. Security

We use encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

RaccoonLodge is not intended for children under 13. We do not knowingly collect information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in-app and with a revised “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy, contact us at: